Terms and conditions
Last updated: 17 October 2026
These terms apply when you buy from the Vilma Candles online shop. They are written for consumers in the European Union and do not take away any rights you have under the law of your country.
1. Who we are
The shop is run by SIA EKOSPA, trading as Vilma Candles, Krišjāņa Barona iela 28, Rīga, LV-1011, Latvia.
Email info@vilmacandles.com, phone or WhatsApp +371 20223190.
2. Orders and prices
Our candles are hand-poured from soy wax in Riga. Because each one is made by hand, small differences in colour, surface and size from the photos are normal and are not a fault.
Prices are in euro and include all taxes that apply. The delivery cost is shown at checkout before you pay. For deliveries outside the European Union, the destination country may charge customs duty or import taxes; these are set by that country and are paid by the buyer.
The contract is made when your payment is confirmed and we send you the order confirmation by email. If a candle turns out to be sold out after you paid, we tell you straight away and refund it in full.
You can cancel or change an order free of charge as long as it has not been sent. Write to us with your order number as soon as possible.
3. Payment
You pay at checkout on Stripe's secure page, by card, Apple Pay, Google Pay or a local payment method shown there. We never see or store your full card details.
4. Delivery
We deliver to most countries. Delivery is free on orders over €96 to Latvia, Estonia, Lithuania, the rest of Europe, the United Kingdom, Switzerland and Norway. Delivery to the United States and the rest of the world is always charged.
Every order is packed by hand in our studio. When the parcel is handed to the courier, you get an email with the tracking number. If your order has not arrived within 30 days of the order date, you may give us a reasonable extra time, and if it still does not arrive, cancel the order and get your money back.
The parcel is at our risk until it is delivered to you or to the person or parcel locker you chose.
5. Your 14-day right to cancel
You can cancel your purchase within 14 days of the day you, or someone you named, receive the candles, without giving a reason. If an order arrives in several parcels, the 14 days start when the last one arrives.
How to cancel: tell us clearly before the 14 days end, for example by email to info@vilmacandles.com with your order number. You can use the model form below, but you do not have to.
Returning the candles: send them back to us within 14 days after telling us. We will give you the return address. You pay the cost of sending them back; we recommend a tracked service.
Your refund: we refund everything you paid, including the original standard delivery cost, within 14 days of receiving your cancellation. We use the same payment method you used, at no cost to you. We may wait with the refund until we have received the candles back or you have shown proof that you sent them, whichever is first. If you chose a more expensive delivery than our standard one, we refund only the standard cost.
Condition: you may look at the candles as you would in a shop. If a candle has been lit, used or damaged beyond that, we may reduce the refund by the loss in value.
The right to cancel does not apply to candles made to your own specifications or clearly personalised for you.
Model cancellation form
(Fill in and send this form only if you want to cancel the contract.)
To: SIA EKOSPA (Vilma Candles), Krišjāņa Barona iela 28, Rīga, LV-1011, Latvia, info@vilmacandles.com
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: ______
Ordered on / received on: ______
Order number: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is sent on paper): ______
Date: ______
6. Damaged, faulty or missing items
Under EU and Latvian law, you have a legal guarantee: we are responsible if a candle is faulty or not as described at delivery, for two years from delivery. In that case you can ask for a repair or replacement, and if that is not possible, a price reduction or a refund. We pay the costs of putting it right.
If a parcel arrives damaged or something is missing, please tell us as soon as you can, ideally within 14 days, with your order number and a few photos. This helps us claim from the courier quickly. It does not limit your legal rights.
7. Candle safety
Many of our candles are sculptures and are often kept as decoration. If you light one, never leave it burning unattended, keep it away from children, pets, draughts and anything that can catch fire, and stand it on a heat-resistant plate. The shape changes as it burns and wax may run. Soy wax softens in heat, so keep candles away from sunny windows and radiators.
Nothing in these terms limits our liability where the law does not allow it, for example for harm caused by a defective product or by our gross negligence.
8. Other terms
Customer account
If you create an account, keep your login details private. You can ask us to close the account at any time.
Photos and designs
The candle designs, photos, videos and texts on this site belong to Vilma Candles. Please do not copy them for commercial use without our written permission.
Personal data
How we use your data is explained in our privacy policy.
Complaints and disputes
If something is not right, write to us first and we will do our best to solve it. If we cannot agree, you can turn to the Latvian Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs), Brīvības iela 55, Rīga, LV-1010, www.ptac.gov.lv, or to the consumer body or courts of the EU country where you live.
Applicable law
These terms are governed by Latvian law. If you live in another EU country, you keep the protection of the mandatory consumer rules of that country.
Changes
We may update these terms. The version that applies to your order is the one shown on this page when you placed it.